Design Charge for Custom Suit

Processing

All orders are processed from within the European Union. Either in Girona, Spain or from Galway, Ireland. 

Orders are processed Monday to Friday, excluding public holidays.

Please allow 1-2 business days for processing. 

Courier Options and Shipping Times

SEUR (DPD Group) - EU Only

Within Spain and Portugal 1 to 2 Business days. 

FEDEX Economy

UK and Europe - Approximately 3 to 5 Business days. 

United States and Canada - Approximately 3 to 5 business days. 

FEDEX Express

UK and Europe - Approximately 1 to 3 Business days.

United States and Canada - Approximately 2 to 3 business days. 

Rest of the world -  Approximately 3 to 6 Business days

DHL Express

UK and Europe - 1 to 2 Business days (Usually 1)

Rest of the world -  Approximately 3 to 6 Business days

Free Standard Shipping over €250

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Returns for Non- EU Customers

When returning from outside the EU please declare "No Commercial Value" on the package. Please use the "No Commercial Value"  label povided.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. When your return is approved, we will initiate a refund to your credit card (or original method of payment).

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non refundable.

Import taxes & duties on item are non refundable. You may be able to apply to your local customs authority for a refund for any returned products.

 Contact Us

 If you have any questions on how to return your item to us, contact us.

 Email: info@velotec.cc

Please send returns to

​Velotec (Aerowear SL)

Travessia Canaders 2, 1-1

Girona 17002

Spain